Travelling with Mobility Aids

July 28, 2025

Travelling can be challenging at the best of times, but even more so if you use mobility aids such as a wheelchair or walker. And while planning ahead is important, it’s also great to know what to do if things go wrong during your travels! 🛬

The Canadian Transportation Agency (Canadian Transportation Agency) can help with any accessibility-related questions you may have. They cover all national public transportation such as ferries, busses and trains as well as international airplane travel. And should you find yourself needing assistance in another country it is best to contact their Canadian Embassy for support. 🍁

So what should you do if your transportation provider doesn’t return your mobility aid in the same shape as the beginning of your journey?

✈️Take photos of your aid before and after travel – this can help if you need to file a damage claim
✈️Complete a damage claim where you receive your mobility aid – at the plane, train, bus or ferry terminal – and give it to your transport provider before you leave the building

If your mobility aid is damaged beyond use, lost or not returned to you in a timely fashion, your carrier must:

🚋Reimburse you for any expenses incurred
🚋Provide you with a temporary aid that meets your needs
🚋Arrange a repair, provide a suitable replacement or reimburse the cost of your aid

You can also visit the Canadian Transportation Agency site for support through their claims resolution services.